End Of Season Sale Up to 40% Off* T&Cs apply
2 Hour Uber Delivery on selected Australian orders
3 hour Click & Collect with selected stores
Sign up and get $10 off* your next order
Free Standard Shipping on all orders $99+
Click and Collect
We're excited to offer Click & Collect across our Australian stores. Simply place your online order with Black Pepper, and it'll be ready to collect from your chosen store within 3 business hours.
HOW TO PLACE YOUR CLICK & COLLECT ORDER
1. Set your preferred store location on the product page, searching by postcode or geolocation.
2. If you've already selected a store, you'll see the stock availability for the store you've previously chosen. If the style you want is not available in your selected store, you can view other stores nearby and re-select your preferred store.
3. Once you're ready to checkout, select 'Pick up from [Store Name]' when placing your order.
4. Once you're order is ready for collection, you'll receive a confirmation email from us, usually within 3 business hours.
CLICK & COLLECT FAQs
Is there a minimum spend for Click & Collect?
No, we have no minimum spend or order quantity for Click & Collect.
What happens if some of the styles I want aren't in stock?
If you're placing an order for multiple products that aren't all available in your selected Click & Collect store, you can opt for delivery for your full order instead.
Alternatively, you can select a different nearby store that has all your items in stock.
Where is Click & Collect Available?
We offer Click & Collect across most of our Australian stores. Stores may be temporarily unavailable due to availability or during holiday periods.
When will my order be ready to collect?
We aim to have your order ready for collection within 3 business hours of placing your order. You'll receive an email from us confirming when the order is ready for collection. Please wait to receive this email before collecting your order.
Please note, orders placed outside of our store opening hours will be completed the following day.
What are the opening hours for the store I've selected?
You can view all our store hours and address details here.
Can someone else pick up my order on my behalf?
Yes, they will just need to show us a copy of the order confirmation email along with a form of ID for our records.
How long will my order be held in store?
Your order will be held for a maximum of 10 days in your chosen store. After this time, we will contact you to arrange delivery or a refund.
Can I try on my order in store?
Yes! You are welcome to try on your new purchase in our change rooms, where our friendly staff will be on hand to assist with any questions.
Can I return or exchange my order?
You can exchange your order in a Black Pepper store, however we are unable to process exchanges via post.
You are welcome to return your order for a full refund by following the instructions listed here.
Join & Receive
$10 off your
next order
●
Become a member and receive:
Exclusive member offers
Anniversary & birthday rewards
Invites to VIP Events
and more!
